The Concussion & CTE Foundation® HelpLine connects you with trained resource specialists who understand what you’re going through. Whether you’re dealing with a recent concussion, ongoing symptoms that aren’t improving, or concerns about suspected CTE, we’re here to help you make sense of what’s happening and find a path forward.
Through the HelpLine you’ll receive:
Get support in just a few steps:
Tell us what’s going on – it takes about 5 minutes.
Most people hear back within 3 business days.
The HelpLine is a resource to help you find the medical resources that you or a loved one need. It does not provide medical advice and is not a substitute for medical treatment.
The HelpLine is not an emergency services resource. If you or a loved one is experiencing a medical emergency, you should contact 911.
The HelpLine is only monitored during regular business hours, and our response time will vary depending on the number of responses we receive.
Your HelpLine request may be shared with medical professionals or members of the Concussion & CTE Foundation community in the course of fulfilling your request.
At this time, the HelpLine only services the United States, Canada, Australia, and United Kingdom. If you are outside these locations, please refer to our website resources.
The Concussion & CTE Foundation HelpLine is a free online resource referral service which provides information, guidance, and support to patients and caregivers living with the symptoms of a concussion, post-concussion syndrome, or suspected CTE.
The HelpLine scope of services include recommendations for medical and mental health providers near you, information about symptoms and treatment options, and information about clinical research opportunities.
The HelpLine does not provide direct medical or mental health services, case management, or crisis intervention and the HelpLine does not charge a fee. Whenever possible, HelpLine resource coordinators refer out to experts and organizations who provide services that fall outside our scope of services.
No, the HelpLine is not a crisis line. Our trained coordinators will help facilitate connection to crisis experts.
If you are experiencing a medical emergency or mental health crisis, please call 911, go to the nearest emergency room, or contact the crisis service providers below for 24/7 assistance:
If you or a loved one need more hands-on support for urgent mental health or substance use challenges, Intent Clinical offers private-pay services to bridge the gap between emergency support and long-term care. Their team is trained to take concussion and suspected CTE history into account when developing individualized care plans. Learn more about their families in crisis support and comprehensive service offerings.
For more general information about navigating mental health crisis, visit the National Alliance on Mental Illness (NAMI).
Brain trauma can impact mental health in children and adults. It's important to consult with a healthcare professional if you experience symptoms.
No. The HelpLine is not a medical service and should not be used as a substitute for medical advice.
No! The HelpLine is a service the Concussion & CTE Foundation can provide for free, thanks to the donations of our supporters.
You will not be charged a fee for the service and we do not require insurance or healthcare coverage of any kind. You may share the name of your healthcare insurance provider with the HelpLine for assistance finding an in-network medical or mental health provider; however, we cannot guarantee an in-network match and will not collect information about or bill your specific insurance plan.
If you would like to make a donation to help keep the HelpLine running, click here.
No. The HelpLine does not provide or offer financial assistance of any kind.
Monday to Friday 9 a.m. - 5 p.m. ET excluding all major holidays. Most people hear back within 3 business days. Those made after hours will be seen the following business day.
After you hit submit, you will receive an email letting you know we have received your request and it will be processed within three business days.
That is up to you. You can choose whether you’d like to be contacted by email, text, or a scheduled phone call.
The information you provide helps us better understand what you or your loved one are going through and how we can be of assistance. It allows our staff to find the specialists and resources best suited to meet your or your loved one's needs.
Your information may be shared with a Concussion & CTE Foundation staff member or medical professional if it is necessary for your case. Your information will not be shared with any third-party organizations without your consent except in cases where there is imminent risk of harm to self or someone else, or where otherwise required by law.
